{"id":89,"date":"2016-10-31T17:37:49","date_gmt":"2016-10-31T08:37:49","guid":{"rendered":"https:\/\/iriomote-tour.com\/?page_id=89"},"modified":"2025-12-20T09:31:55","modified_gmt":"2025-12-20T00:31:55","slug":"contact","status":"publish","type":"page","link":"https:\/\/iriomote-tour.com\/en\/contact","title":{"rendered":"Contact Us"},"content":{"rendered":"
Please refer to this page before contacting us.<\/div>
\u25c6Already reserved<\/strong>If you have any questions about the tour at Please contact the guide in charge directly as indicated in the reservation confirmation e-mail.<\/span><\/strong>
\n<\/span><\/strong>\u26a0\ufe0f for reservations.cancel<\/b>If you would like to use the \":\" in some plans, you can use the \".Reservation Confirmation<\/a>You can cancel from the \"Cancel\" screen.<\/p>\n

For more information on each tour, please refer to the \"Tour Information\" on each tour's page.Course Content and Details<\/strong>and \"Frequently asked questions about this plan<\/strong>Please check the \"About Us\" page.<\/p>\n

\u25c6(formal) receipt<\/strong>If you need to use thethis way (direction close to the speaker or towards the speaker)<\/a>for more information.<\/p>\n

\u25c6Frequently asked questions arethis way (direction close to the speaker or towards the speaker)<\/a>Check the (Refund process, confirmation of cancellation fees, etc.<\/b>)<\/div><\/div>\n

 <\/p>\n

Frequently Asked Questions<\/h2>\n
\n
Q. If I cancel my reservation, when will I get a refund?<\/div>\n
\n
\n

[1] In the case of payment by credit card<\/b><\/p>\n

If you apply with \u25fc\ufe0e credit card, the actual payment (debit) will be confirmed after your participation in the tour, etc. Therefore,No debit is made at the time of application.<\/b><\/p>\n

\u25fc\ufe0eSome credit card companies may require that when you register your card information with them, you will receive a \"Unconfirmed statement of account<\/b>Please be assured that this is not an actual debit.<\/p>\n

\u25fc\ufe0e In addition, according to the specifications of 3D Secure (Identity authentication service), the \"11 yen<\/span><\/b>Small amounts, such as a \"credit card charge\", may appear on your statement. Please be assured that this is to confirm the validity of your card and will not actually result in a debit.<\/p>\n

\u26a0\ufe0f Please note: \"Appeared on your statement = debited<\/b>We have received many inquiries that have been misinterpreted as<\/p>\n

Credit card transactions are usually settled at a later date in a lump sum. The amount used will not be debited immediately.<\/p>\n

For more information about your detailed usage,Please contact your credit card company directly.<\/b>Please note that we are unable to look up your credit card information on behalf of your credit card company. We are unable to check on behalf of the credit card company (to protect your personal information).<\/p>\n

(2) In the case of payment by debit card or prepaid card<\/b><\/p>\n

If you use a \u25fc\ufe0e debit or prepaid card, the debit will occur immediately upon application.
\nIf the reservation is cancelled,Automatic refund processing<\/b>Please be assured that we will do the following<\/p>\n

The timing of the refund will vary depending on your credit card company and financial institution.<\/p>\n

Please contact your credit card company directly at \u25fc\ufe0e for detailed usage information. We are unable to check on behalf of the credit card company (to protect your personal information).<\/p>\n

\u25fc\ufe0e until the credit card refund process is complete,Usually 1-2 months<\/b>It will take time. However, this is only a guideline and will vary depending on the processing status of the credit card company.<\/p>\n

\u25fc\ufe0eWe may not be able to refund your money due to the closing date of the credit card you have signed up for.From the following month<\/b>The number of rooms may be<\/p>\n<\/div>\n<\/div>\n<\/div>\n

\n
Q. When will the cancellation fee be charged?<\/div>\n
\n
\n

Cancellation policies vary by plan.
\nFor more information, please refer to the \"Plan\" section on each plan page.Course Content and Details<\/span><\/b>You can find it at the bottom of the \"Terms and Conditions\" or in the notes.<\/p>\n

alreadyReserved<\/b>Please check the contents of the e-mail for those who are
\nIf you have any questions, please contact us,Guide in charge listed in the email<\/b><\/span>Please contact us directly at<\/p>\n<\/div>\n<\/div>\n<\/div>\n

\n
Q. Is there an age limit for the activities?<\/div>\n
\n
\n

Age restrictions are set for each activity. For details, please refer to the \"Age Limitations\" located at the bottom of each plan page.Course Content and Details<\/span><\/b>Please check the \"\u2217\" section.<\/p>\n

note (supplementary information) symbolSafety Management Reasons<\/span><\/b>Please note that due to the age limit for this event, we ask that those who are not in the target age group not participate in the event. Thank you for your understanding.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

\n
Q. Will the activities be held even if it is raining?<\/div>\n
\n
\n

Some activities may be held even in the event of rain, subject to safety confirmation. Even if it is not raining, activities may be cancelled at the discretion of the guide due to weather or river conditions (no cancellation fee will be charged in the event of cancellation).<\/p>\n

alreadyFor those who have already made a reservation<\/b>Please contact the guide in charge directly as indicated in the e-mail regarding<\/p>\n<\/div>\n<\/div>\n<\/div>\n

\n
\n
Q. I am making a reservation on request. When will I be notified if the tour is available or not?<\/div>\n
\n
\n

After confirming availability, the guide in charge will contact you by e-mail to confirm or deny your reservation.<\/p>\n

By the time of your correspondence3-5 business days<\/b><\/span>Please note that it may take up to one month to complete your order. Please understand that it may take some time.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

\n
\n
Q. [For those who have already made a reservation] I would like to know detailed information about the day of the event (meeting place, confirmation of what to bring, etc.).<\/div>\n
\n
\n

listed in the confirmation email.Guide in charge<\/b><\/span>(an extent)direct<\/span><\/b>Please contact us.<\/p>\n

Thank you in advance for your cooperation.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

 <\/p>\n\n

\n

<\/p>

    <\/ul><\/div>\n
    \n
    \n<\/fieldset>\n